Privacy at Rabona Casino
Your choices come first
You may ask to see the personal information we keep on you and how it is used. Wrong or missing details can be corrected at your request.
You may also ask for deletion when we no longer have a strong legal or business reason to keep using your information, or ask us to limit its use in some situations. You can have your data handed to another party in a common format that a computer can read.
You can object when processing is based on legitimate interests or used for direct marketing. Consent can be withdrawn at any time without changing the lawfulness of processing that happened before withdrawal. You also have the right to lodge a complaint with the supervisory authority in the European Union member state where you live, work or where the alleged infringement occurred.
To exercise any of these rights or ask a privacy question, e-mail [email protected]. A right may depend on the circumstances and on the legal or business reasons that apply to the data.
Information arrives in several ways
Sign-up can involve your name, username, e-mail, phone number, date of birth, gender, country, postal code and social security number. Your IP address and location reach us automatically at the same time.
For identity and payment checks we may ask for an ID card, passport or driving licence number, proof of address, your social security number, where your money comes from, bank ID and financial records. Account and payment details help us process deposits and withdrawals and meet our identity, fraud and money-laundering obligations.
Your device passes on details such as its IP address, system version and identifiers. Our logs note what you look at, which adverts and links you click, what you search and share, when a session starts and ends and how long it lasts. Cookies and similar tools gather part of this, and we may also work out roughly where you are.
Some details reach us from outside sources, for example official registers, the internet and social media, newspapers, commercial data providers, banks and credit bodies, fraud-prevention services and authorities. Information you made public or linked through other accounts can also arrive. From the pages you open and the games you play we may draw conclusions about your interests.
A contract supports core services
We process the data needed to enter into and perform our contract with you. This covers creating and supporting your account, providing our services, handling deposits and withdrawals, communicating with you, and responding to questions or requests connected with our terms.
Legal duties require checks
Legal obligations can require us to verify age and identity, establish your location and the rules that apply, and carry out anti-money-laundering checks. They also support risk management, responsible gambling measures, network and information security, crime prevention, required reporting and responses to legal processes such as court orders. We use data to handle requests to exercise privacy rights as well.
Legitimate interests guide operations
Where your rights and freedoms do not outweigh the relevant interest, we may process data for our legitimate interests, those of a third party or a commercial reason. This can include protecting systems, assets and intellectual property, maintaining technical availability, preventing fraud and cheating, and detecting abnormal patterns or unauthorized tools.
We may also use data to manage our relationship with you, improve products and services, conduct research, analytics and aggregation, and prepare or defend legal claims. Segmentation can help identify harmful behaviour and manage responsible-gambling risks. Analysis, including machine learning, may be used to understand gaming behaviour and recommend games or features.
Consent covers optional uses
Only with your agreement do we send marketing by e-mail, text, call or notification. The same agreement can cover offers shaped around you, adverts based on how you browse, tailored and measured campaigns, and the running of competitions, tournaments, rewards and loyalty schemes.
Non-essential cookies and similar tracking tools also depend on your consent. Strictly necessary cookies used for operation do not.
Data reaches selected recipients
Authorized employees, contractors, agents, joint controllers, affiliated brands and companies within the same business group may receive data internally when needed. Payment providers and financial institutions may receive identity and contact information, and may receive verification documents so they can meet their legal and anti-money-laundering obligations.
Service providers may process data for customer support, e-mail delivery, text and voice communications, technology and cloud hosting. Other recipients can include game providers, marketing partners, analytics and data-aggregation providers, fraud-prevention agencies, law-enforcement agencies and other competent authorities.
If all or part of our business or assets changes hands, for example through a sale, merger, financing or insolvency, your data may pass to the new owner. That owner may use it only as this notice allows unless you agree to something else.
When you, or someone for you, raises a complaint or review with an outside review site, gambling forum or dispute body, we may reply there. We share only what is needed to identify the account, look into the issue and set out the facts, and we never start such a disclosure ourselves.
Retention follows the purpose
We keep personal data while you have an account and for the purposes described here. It may be retained longer when legal obligations, including anti-money-laundering requirements, require that.
After the account is closed and there is no legal or business need for the information, we delete it or anonymize it so that it can no longer be linked to you.